Refund Policy
We want you to be confident trying margnOS. This policy explains how refunds work for subscriptions purchased through margnos.com, billed by Stripe on behalf of Anderson Asset Group LLC.
1. Free trial
Every new account includes a 14-day free trial with no credit card required. No charge occurs during the trial, and cancelling before the trial ends means you are never billed.
2. Monthly subscriptions
- You can cancel at any time from your billing portal; the subscription stays active until the end of the paid period.
- Monthly charges are generally non-refundable after the billing date. If you were charged in error, or experience a significant Service problem, contact us — we'll make it right.
3. Annual subscriptions
- Within 30 days of purchase: full refund, no questions asked.
- After 30 days: you can cancel at any time; the subscription stays active until the end of the annual term, and no further renewals are charged.
4. Renewals
Subscriptions renew automatically. If a renewal charge was a surprise, contact us within 14 days of the charge and we will refund it, provided the renewed term has not been heavily used.
5. Billing errors
If you believe you were charged incorrectly — duplicate charges, wrong plan, or a charge after cancellation — contact us and we will investigate and refund confirmed errors promptly.
6. How to request a refund
Email support@margnos.com from your account email with the subject "Refund request". We respond within one business day and process approved refunds to the original payment method, typically within 5–10 business days depending on your bank.
7. Your statutory rights
Nothing in this policy limits rights you may have under applicable consumer law in your jurisdiction.